Joseph Joseph Reviews

Worst customer service after 2 hours with no answer to phones or replay to any of the email and any chat…. Still waiting for my refund for over 20 days….

Had a defective corkscrew and sent full details with photos of item and the original box.
There was a 2 week delay but then Alex from JJ wrote to say a replacement was on the way and it arrived today. Great response as item was not new.

Absolutely shocked by the complete lack of customer service from Joseph Joseph. An order was placed on the 25th November 2022 the order has still not been received.

On 5th January I had an email apologising for the lack of response to my enquires and if I wanted a replacement or refund, this was responded to on the same day. Subsequent follow up emails have been sent along with phone call attempts to customer services, but I have had no response.

Seem to manage their customer service via Trust Pilot.
I have been contacted by the company following my poor review. Having responded to them as per their request still no action.
Do yourself a favour don’t buy from this company, if anything goes wrong it will never be sorted out

Within a matter of a few days after contacting Joseph Joseph my new bin lid was delivered. I was very impressed with the customer service I received from Katell.

We like Joseph Joseph which have been bought through retailers. This time went direct to buy on line from JJ, paid for the delivery, needed to return 2 items out of 5, using their procedure and paid for recorded delivery. This was 4 weeks ago. Promised refund within 14 days. All avenues to contact JJ are dead ends - phone, email & chat. So disappointing

I ordered a bin which I returned the next day and having to pay £30 to return it. That was in January and I have emailed and tried to call and have not received anything back.

Received my order missing a knife from the set. Have emailed, tried the live chat and tried calling for the past 2 weeks and cannot get through to anyone. Would just return but do not offer free returns and dont think it’s fair for me to pay and be out of pocket when it’s not my fault! Also from reading other reviews, not sure I would even get the refund if I sent it back!! Would not recommend ordering direct as absolutely 0 aftercare! Wish I’d read these reviews first!

Raised a complaint relating to a broken catch for a bin lid under a long warranty. They dealt with it incredibly quickly, no difficulty whatsoever. Things can go wrong, but they put it right without much effort on my part. Thanks!

I was disappointed when my new Joseph Joseph ironing board arrived with a broken handle. Alex at JJ was superb. She organised a replacement ironing board. I couldn't be happier with the outcome. Thank you.

I returned an item on 19th December paying extra for Evri signed delivery. I received the courier delivery note and confirmation but have not yet received my refund. I have emailed and tried to call a dozen times with no answer or response. Terrible customer service and I am still out of pocket for a very expensive item. Will not be buying from them again.

I ordered two items in the sale on 30 December. Only 1 arrived and despite trying to make contact - phone, email and of course responding to the product reviews that keep being sent for item that we don’t have the item, I have received no response on where our order is or to receive a refund if it is no longer available. I am really disappointed, I used Xmas money from my elderly parents to purchase. Probably worst customer service I’ve come across, such a pity as the products are great.

I purchased a Joseph Joseph totem bin from another retailer a couple of years ago and the closing mechanism recently failed.
I did try to call Joseph Joseph for my 10 year warranty but the phone lines were down. I also emailed but didn’t get a response.
I posted on their Facebook page and got a reply to my original email within 2 hours.
I gave all of the details including serial number and a photo of my bin to Katell from customer services who swiftly arranged for a brand new bin to be delivered.
My only reason for not giving 5 stars is because the phone lines are down, no chat option and that I had to chase up the email.

I ordered two boards of which one did not arrive. I have emailed and called for over a month and have had no response yet I have been charged. Customer service is appalling. I am owed my money back and they do not reply.

I really wish I had read these reviews before I placed an order. The goods arrived fairly quickly but one was dented- photo sent to JJ. Also I ordered a recycle bathroom bin. What I got instead was a folding drainer for kitchen??!
I have emailed and tried to phone but experienced what other customers have said. Still awaiting response.
Next stop trading standards?
It is a real shame as it does seem good quality and would be happy to buy similar items again- but not from josephjoseph!